Faq
FAQ - ChicAura
Welcome to the ChicAura FAQ page! Here, we’ve answered some of the most common questions about our products and services. If you have any additional questions, feel free to reach out to our customer support team.
1. What sizes do you offer?
We offer a wide range of sizes to ensure that every woman can find her perfect fit. Our sizing chart is available on each product page for reference. If you are unsure about your size, feel free to contact us for assistance.
2. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through our courier's website.
3. What is your return policy?
We want you to love what you ordered! If you're not completely satisfied with your purchase, you can return or exchange items within 30 days of receiving your order. The items must be unworn, unwashed, and in their original condition with tags attached. For more details, please visit our Return & Exchange page.
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees and delivery times vary depending on the destination. Please check our shipping policy for more information.
5. How can I contact customer service?
You can reach our customer service team via email at [email protected]. Our team is available Monday to Friday, 9 AM to 6 PM.
6. Do you offer gift cards?
Yes, we offer digital gift cards that can be used on our website. You can purchase them on our Gift Card page.
7. Are your products sustainable?
At ChicAura, we are committed to sustainability. We use eco-friendly materials and work with ethical manufacturers to ensure our products meet high standards of both quality and environmental responsibility.
8. Can I change or cancel my order?
Orders are processed quickly, but if you need to make any changes, please contact us immediately at [email protected]. We will do our best to accommodate your request before the order is shipped.
9. How do I stay updated on new arrivals and sales?
Sign up for our newsletter at the bottom of our website to get exclusive updates on new collections, sales, and special promotions. You can also follow us on social media for real-time updates.
If you have more questions, please don’t hesitate to contact us. We’re here to help!