Refund policy

Refund Policy - ChicAura

At ChicAura, we strive to provide high-quality products that you’ll love. If for any reason you're not completely satisfied with your purchase, we’re here to help. Please review our refund policy below for details on how we handle returns and refunds.

1. Return & Refund Eligibility

You can request a refund if the following conditions are met:

• The item(s) must be returned within 30 days from the date of delivery.
• The item(s) must be unused, unwashed, and in their original condition with all tags attached.
• The item(s) must be returned in their original packaging.
• Sale items and gift cards are non-refundable.

2. How to Request a Refund

To initiate a return or refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] with your order number and the item(s) you wish to return.
2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item(s).
3. Ship the Item(s): Pack the items securely and include the RMA number on the return package. Return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item.
4. Refund Process: Once we receive the returned item(s) and confirm they meet our return criteria, we will process your refund to the original payment method. Refunds typically take 5-10 business days to reflect on your account.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Items purchased on sale or clearance.
• Gift cards.
• Items that have been worn, used, or altered.
• Personalized or customized items.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or full refund, including return shipping at no additional cost to you.

5. Exchange Policy

If you would prefer to exchange an item for a different size or color, please initiate the return process and place a new order for the desired item. We are unable to process exchanges directly at this time.

6. Late Returns

Returns received outside of the 30-day return window may be subject to a restocking fee or may not be eligible for a refund, depending on the condition of the item.

7. Refund Processing

Refunds will be issued to the original payment method used during the purchase. Please note that it may take 5-10 business days for the funds to appear in your account, depending on your bank or payment provider.

If you have any questions or need assistance with the return process, please feel free to contact our customer service team. We are here to ensure your shopping experience is as smooth as possible!

Email: [email protected]

Company Name: AIDA FOD SERVICE SARL