Shipping policy

Shipping Policy - ChicAura

At ChicAura, we are committed to delivering your orders in a timely and efficient manner. Below are the details of our shipping policies, including delivery times, costs, and service options.

1. Shipping Methods & Delivery Times

We offer a variety of shipping options to ensure that you receive your order as quickly as possible:

• Standard Shipping:
  Estimated delivery time: 5-7 business days
  Cost: $5.99 (free on orders over $75)

• Expedited Shipping:
  Estimated delivery time: 2-3 business days
  Cost: $15.99

• Next-Day Shipping:
  Estimated delivery time: 1 business day
  Cost: $25.99

Note: Delivery times are estimates and may vary depending on the shipping destination and courier availability.

2. International Shipping

We currently offer international shipping to select countries. Shipping costs and delivery times will vary based on your location. Please note that additional customs fees, duties, and taxes may apply for international orders and are the responsibility of the recipient.

3. Order Processing

Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation once your order has been processed and shipped, along with a tracking number.

4. Shipping Costs

Shipping costs are calculated at checkout based on your shipping address and the selected shipping method. Enjoy free standard shipping on orders over $75 within the United States.

5. Tracking Your Order

Once your order has shipped, you will receive an email with your tracking information. You can track your order through the carrier’s website using the tracking number provided.

6. Lost or Damaged Packages

While we take every precaution to ensure that your order arrives safely, occasionally items may be damaged or lost during transit. If your order is lost or damaged, please contact our customer service team within 7 days of receiving your shipping notification.

We will work with you to resolve the issue by offering a replacement or refund.

7. Shipping Restrictions

• P.O. Boxes: We do not currently ship to P.O. Boxes for expedited or next-day shipping methods.
• Military Addresses (APO/FPO): We offer shipping to APO/FPO addresses, but please note that delivery times may vary due to military postal system processing.

8. Address Accuracy

Please ensure that your shipping address is correct before placing your order. We cannot be held responsible for shipping delays or lost items due to incorrect or incomplete addresses.

9. Returns & Exchanges

If you need to return or exchange an item, please refer to our Return Policy for detailed instructions on how to proceed.

If you have any further questions about our shipping policies or need assistance, please feel free to reach out to our customer service team.

Email: [email protected]

Company Name: AIDA FOD SERVICE SARL

Thank you for choosing ChicAura! We look forward to serving you.