Privacy policy

Privacy Policy - ChicAura

At ChicAura, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from our store. By using our services, you agree to the terms and practices described in this policy.

1. Information We Collect

We collect the following types of personal information to provide a seamless shopping experience:

• Personal Information: Name, email address, phone number, billing and shipping address.
• Payment Information: Credit card details and billing information (processed securely via a third-party payment provider).
• Order Information: Details of the products you purchase, including the date and amount.
• Account Information: If you create an account, we collect information such as username and password.
• Usage Information: We collect data about how you interact with our website, such as IP address, device type, browser type, and pages visited.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and complete your orders.
• To provide customer support and respond to inquiries.
• To send order updates, promotions, and newsletters (you can opt-out at any time).
• To improve our website and services based on user feedback and interactions.
• To prevent fraudulent transactions and ensure the security of your account.
• To comply with legal obligations.

3. How We Protect Your Information

We take the security of your personal information seriously and implement a variety of measures to protect it, including:

• Encryption: We use secure socket layer (SSL) encryption technology to protect sensitive payment information.
• Access Controls: Only authorized personnel have access to your personal data.
• Secure Payment Gateways: We work with third-party payment providers that adhere to industry standards for security and compliance.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party companies that assist us in processing orders, delivering packages, and providing customer support.
• Legal Compliance: If required by law, we may share your information to comply with legal processes or regulations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies allow us to remember your preferences, analyze website usage, and offer personalized content.

You can control cookie settings in your browser, but disabling cookies may affect your ability to use certain features of our site.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal data, subject to certain legal obligations.
• Opt-out: You can opt-out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly.

7. Third-Party Links

Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated date. We recommend that you review this policy periodically.

9. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at:

Email: [email protected]

Company Name: AIDA FOD SERVICE SARL

Thank you for trusting ChicAura with your personal information.